{"id":1002,"date":"2026-08-03T14:21:04","date_gmt":"2026-08-03T14:21:04","guid":{"rendered":"https:\/\/mmc.co.id\/jatim\/?p=1002"},"modified":"2026-08-03T14:21:04","modified_gmt":"2026-08-03T14:21:04","slug":"pln-icon-plus-dukung-keandalan-contact-center-pln-borong-penghargaan-di-ccw-2026","status":"publish","type":"post","link":"https:\/\/mmc.co.id\/jatim\/2026\/08\/03\/pln-icon-plus-dukung-keandalan-contact-center-pln-borong-penghargaan-di-ccw-2026\/","title":{"rendered":"PLN Icon Plus Dukung Keandalan Contact Center PLN Borong Penghargaan di CCW 2026"},"content":{"rendered":"<p>Jakarta ||Mmc\/jatim &#8211; Juli 2026 \u2013 PLN Icon Plus terus memperkuat infrastruktur telekomunikasi dan solusi digital di lingkungan PLN Group untuk mendukung transformasi layanan. Infrastruktur yang andal menjadi fondasi berbagai layanan digital PLN, termasuk operasional Contact Center PLN 123.<\/p>\n<p>Komitmen tersebut turut mendukung keberhasilan Contact Center PLN 123 meraih 10 penghargaan Gold pada ajang Contact Center World (CCW) 2026, yaitu Best Contact Center, Best Employee Wellness Program, Best Digital Transformation, Best Use of Social Media, Best Green Contact Center, Best Customer Service, Best Public Service, Best Outbound Campaign, Best Customer Loyalty, dan Best Employee Engagement.<\/p>\n<p>Direktur Utama PLN Icon Plus, Chipta Perdana, mengatakan bahwa infrastruktur digital yang andal menjadi salah satu fondasi penting dalam mendukung transformasi layanan di lingkungan PLN Group.<\/p>\n<p>&#8220;Transformasi digital membutuhkan fondasi infrastruktur yang andal. PLN Icon Plus berkomitmen memperkuat ekosistem digital di lingkungan PLN Group agar setiap layanan kepada pelanggan dapat berjalan optimal dan memberikan pengalaman yang semakin baik,&#8221; ujar Chipta.<\/p>\n<p>Melalui jaringan telekomunikasi, pusat data, dan berbagai solusi digital, PLN Icon Plus terus mendukung operasional layanan PLN agar tetap andal, termasuk layanan Contact Center PLN 123 yang melayani pelanggan di seluruh Indonesia. Komitmen tersebut menjadi bagian dari upaya PLN Icon Plus dalam memperkuat transformasi digital PLN Group guna menghadirkan layanan yang semakin berkualitas bagi pelanggan. (@dex)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jakarta ||Mmc\/jatim &#8211; Juli 2026 \u2013 PLN Icon Plus terus memperkuat infrastruktur telekomunikasi dan solusi&#8230;<\/p>\n","protected":false},"author":26,"featured_media":1003,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35],"tags":[477,478,159],"newstopic":[],"class_list":["post-1002","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nasional","tag-borong-penghargaan-di-ccw-2026","tag-contact-center-pln","tag-pln-icon-plus"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>PLN Icon Plus Dukung Keandalan Contact Center PLN Borong Penghargaan di CCW 2026 | MMC JATIM | MMC | MMC NEWS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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